Shipping and Returns
Shipping Terms & Conditions
Most of our orders are dispatched within 3 – 5 business days. If for any reason we are unable to fulfil your order or foresee a delay we will contact you. Please remember that we rely on our suppliers to supply us in a timely manner, unfortunately due to circumstances out of our control we may have to wait longer than usual to receive orders. If our wait time is going to impact you as a customer and your order we will contact you as soon as possible to advise you of the situation. In the event that we are unable to source an item you have requested we will contact you directly.
Tacklebusters proudly uses APD and Australia Post for freighting your items to you. All items freighted from Tacklebusters are trackable and you will receive a tracking number each time you place and pay for an order.
Orders shipped via courier will require a signature upon delivery so please ensure that someone is home or possibly arrange to have your order dispatched to your work address etc. In the event that there is no one available to sign for your order it will be redirected to a post office or freight depot for your collection. Costs for re-delivery attempts may be passed to the customer.
Our Freight Charges are SIMPLE
FREE SHIPPING for orders over $200. ** (please see below for exclusions)
$10 for smaller orders
$20 for most other orders
** Bulk orders – if you wish to order any of our products in bulk please note that our standard shipping fees are not applicable including our ‘FREE SHIPPING for order over $200’. Please contact the Tacklebusters team via email to discuss your requirements.
In the event that you wish to place a very small order that may fit in an envelope please contact us via email.
Most orders are dispatched within 3-5 business days. If for any reason we are unable to fulfil your order or foresee a delay we will contact you.
If you live outside of Australia but still wish to make a purchase through us please contact us to receive your shipping quotation.
The Tacklebusters Team does its best to ensure that all items are thoroughly inspected prior to posting out to you to limit the needs for returns. If you find that your item is faulty and in unused condition please contact us via our email below. Please note that in order to be eligible for your replacement item that it must be returned to Tacklebusters within 14 days from the purchase date. The item(s) must also be contained within its original undamaged packaging and include its original proof of purchase.
If your item has been used and then appears to be faulty this will be deemed a warranty claim. You must contact Tacklebusters immediately if you have a warranty claim. All warranty claim items must be returned to Tacklebusters with their original proof of purchase and be packaged carefully to ensure there is no further damage. Most companies offer a standard warranty of one year but they do vary. Please make sure that if the item you have received has the warranty conditions included that you have read and understood them before contacting Tacklebusters.
Manufacturer warranty claim items will be sent back to the manufacturer. This may take up to 30 days. Tacklebusters will send you regular updates for your warranty claim.
Tacklebusters is not responsible for and will not provide a refund or exchange when an item has to be returned to the manufactuer.
Goods Broken in Transit, Missing or Incorrect Items:
Any damaged in transit, missing or incorrect items received by you must be reported to Tacklebusters within 24 hours of you accepting delivery.
Please contact us immediately on email@example.com and ensure that the product is left in its original packaging. Any attempt to use the incorrect or damaged item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Exchange & Returns:
Tacklebusters are happy to offer an exchange or refund in the instance that you change your mind or wish to exchange products. We will only accept exchanges and or returns if:
Products are returned at your own expense
Are in as new and unused condition
The packaging is in new and undamaged condition
You provide your original ‘proof of purchase’
Exchange and or Returns will only be accepted within 14 days of your initial purchase date.
Please note the following terms and conditions apply to all forms of return listed above:
The customer is responsible for any shipping and insurance costs involved in returning the item(s) back to Tacklebusters. It is advisable to use a trackable form of postage or freight for return items as Tacklebusters is not responsible for items lost in transit.
If a product is returned to us and under our testing methods is deemed to be NOT faulty the customer will be liable for return postage costs.
All returns for warranty claims or otherwise will be voided if the returned item(s) are found in any way to be mishandled, not installed correctly, modified or physically damaged.
Only regular priced items may be returned, unfortunately sale items cannot be returned.